Terms & conditions

Terms and conditions

Effective Date: 02/01/2025

Welcome to NEELAYA. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our services.

1. General Terms

By placing an order through our website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
We reserve the right to update, modify, or replace any part of these terms at our discretion. Changes will be effective immediately upon posting.

2. Products and Descriptions

We strive to ensure all product descriptions, images, and prices are accurate. However, minor variations in color, design, and dimensions may occur.
We cannot guarantee that your device’s display will accurately represent product colors.

3. Orders and Payments

All orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion. If we cancel your order, you will receive a full refund.
Payment must be made in full at the time of purchase.

4. Pricing and Promotions

Prices are listed in Rupees and include applicable taxes unless otherwise stated.
We reserve the right to adjust product prices at any time without prior notice.
Discounts and promotions may be subject to specific terms and are valid only during the stated period.

5. Shipping and Delivery

We aim to dispatch orders within 3-7 days. Delivery times may vary based on location and courier services.
We are not responsible for delays caused by factors beyond our control, such as weather or courier issues.
Shipping costs are calculated at checkout and are the responsibility of the customer.

6. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information on returns and exchanges.
Items must be returned in their original condition within the specified return window.

7. User Accounts

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account details.
We reserve the right to suspend or terminate accounts that violate these terms.

8. Intellectual Property

All content on this site, including text, images, logos, and graphics, is the property of NEELAYA and is protected by copyright and intellectual property laws.
You may not copy, reproduce, or distribute any part of the site without our written permission.

9. Limitation of Liability

We are not liable for any direct, indirect, or consequential damages arising from your use of our products or services.
Our total liability for any claim shall not exceed the purchase price of the item in question.

10. Governing Law