Privacy Policy

Effective Date: 02/01/2025

At NEELAYA, we are dedicated to protecting your personal information and your right to privacy. This Privacy Policy outlines the information we collect, how we use it, and the rights you have regarding your data. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect We collect personal and non-personal information to provide you with a seamless shopping experience. The types of information we collect include:

1.1 Personal Information

Full Name
Email Address
Phone Number
Billing and Shipping Address
Payment Information (processed securely by third-party services)
Account Password (if you create an account)
Purchase History
Communication Preferences

1.2 Non-Personal Information

IP Address
Browser Type and Version
Device Information
Operating System
Referring URLs
Pages Visited and Time Spent on Site
Date and Time of Access
Clickstream Data

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, track website usage, and enable certain site functionalities. This data helps us personalise content, remember your preferences, and improve overall performance.

2. How We Use Your Information We use the information we collect in the following ways:

Order Fulfillment: To process your purchases, manage transactions, and deliver products.
Customer Support: To respond to inquiries, requests, or complaints.
Marketing and Promotions: To send promotional emails, special offers, and newsletters. You can opt-out at any time.
Website Improvement: To analyze user behavior, monitor trends, and enhance website performance and functionality.
Security Measures: To detect and prevent fraud, unauthorized transactions, and other illegal activities.
Legal Compliance: To comply with applicable laws, enforce our policies, and protect our legal rights.

3. Sharing Your Information We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties to help us operate our business, including:

Payment Processors: For secure transaction processing.
Shipping Carriers: To deliver your orders.
Marketing Partners: To provide targeted advertising and promotions.
Website Analytics Providers: To track and analyze site activity.

All third parties are required to maintain the confidentiality of your information and are prohibited from using your data for any other purpose.

4. Data Security We implement industry-standard security measures to protect your personal information. This includes:

Secure Socket Layer (SSL) encryption for sensitive transactions.
Regular monitoring of our website for vulnerabilities.
Restricted access to personal data on a need-to-know basis.
Secure storage and limited access to sensitive information.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but take every reasonable step to safeguard your data.

5. Your Rights You have the following rights regarding your personal information:

Access and Correction: You may request access to the personal information we hold about you and correct inaccuracies.
Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
Opt-Out: You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.
Data Portability: You can request to receive your data in a structured format for transfer to another service provider.
Restrict Processing: You can request to limit the use of your personal information under certain circumstances.

To exercise your rights, contact us at care@neelaya.in or +917568273455. We will respond within 30 days.

6. Retention of Data We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read the privacy policies of any external sites you visit.

8. Children’s Privacy Our site is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child under 13, we will delete it immediately.

9. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the effective date or by email, if applicable. Continued use of our site after these changes indicates your acceptance of the revised policy.

10. Contact Us If you have any questions or concerns regarding our Privacy Policy, feel free to contact us: