Have questions or need assistance? Our FAQs might have just the answers you’re looking for. If not, pick up the phone and connect with us. We’d love to hear from you.
Quick Links:
Frequently Asked Questions
Orders & Delivery
You can conveniently track your order by reaching out to us via WhatsApp or by navigating to "All Orders" in your account on our website.
We are pleased to offer free delivery on all orders above Rs 1499. Your exquisite home decor pieces will arrive at no extra cost.
Shipping time varies according to location; our standard delivery time is 4-7 business days.
While we strive to deliver on time, please note that unforeseen circumstances may occasionally cause delays. We appreciate your patience and understanding.
Our delivery agents will make three attempts to deliver your order.
After a failed attempt, you will have the opportunity to choose a convenient date and time for delivery that suits your schedule.
Returns & Exchanges
3 Days return and replacement
Note
1. Products cannot be exchanged/returned/replaced once they have been used or washed.
2. We offer one free replacement if the product is undamaged. Further replacements incur shipping charges.
Kindly mention your order ID, share product images and help us understand the reason behind the return.
Refunds are initiated after receiving the returned shipment.
For Credit Card/Debit Card/Net banking Transactions:
- Refunds will be processed to the original mode of payment within 4-5 business days after initiation.
For COD (Cash on Delivery) Transactions:
- Refunds can be processed via Vaaree Credits or bank transfer.
- Refunds to bank accounts will be processed within 7-8 business days.
- Cash refunds are not allowed for COD orders.
Payment & Billings
At Neelaya, we offer a variety of payment options for your convenience:
- UPI: Google Pay, PhonePe, Paytm, & others
- Credit/Debit Cards: Visa, MasterCard & American Express
- Net Banking: Various banks
- Wallets: Paytm, PhonePe, MobiKwik, & others
- Pay Later: Lazypay
- COD (Cash on Delivery)
COD is available in select regions for orders over ₹899 and is subject to terms and conditions. Availability may vary depending on your location.
If your payment fails, you will be redirected to the order checkout page. You may use the same payment method or try a different one.