Thank you for shopping with us! We are committed to providing you with a seamless shopping experience, and to ensure that your handcrafted home decor items reach you in perfect condition, we’ve outlined our shipping and delivery policy below:

Shipping Information

1. Order Processing Time

   • All orders are processed within 3-7 business days. Please note that processing time may vary depending on the availability of items or order volume. You will receive a confirmation email once your order has been dispatched.

2. Shipping Methods & Delivery Time

   • We offer standard shipping through reliable couriers across India.
   • Standard Delivery: Orders typically arrive within 3-7 business days after dispatch, depending on your location.
   • For remote areas, delivery may take longer, and we will notify you if there are any delays.

3. Shipping Charges

   • Shipping charges are calculated based on the weight of the items and delivery location. You will see the total shipping cost at checkout before completing your purchase.
   • Free Shipping: Enjoy free shipping on all orders above ₹1499.

Delivery Information

1. Delivery Address

   • Please ensure that your delivery address is accurate and complete, including the recipient’s contact number. We are not responsible for any delays or lost items due to incorrect or incomplete addresses.

2. Delivery Time

   • Deliveries are made during business hours, from 9:00 AM to 8:00 PM, Monday to Saturday. Deliveries are not made on public holidays.

3. Tracking Your Order

   • Once your order has been dispatched, you will receive a tracking number along with the courier details. You can track your order on the courier’s website for real-time updates.

4. Signature Requirement

   • All deliveries require a signature upon receipt. If you are unavailable to sign for the package, the courier may leave a notice and attempt re-delivery on the next business day.

5. Shipping Delays

   • While we aim to ensure timely delivery, delays can occasionally occur due to weather conditions, logistical issues, or high demand during holidays. If there’s an unexpected delay, we will notify you immediately.

Damaged or Lost Items

1. Damage During Shipping

   • We carefully inspect all items before shipment to ensure that they are in perfect condition. However, if your item arrives damaged, please contact us within 48 hours of receiving the order with photographic evidence, and we will resolve the issue promptly.

2. Lost Items

   • In the unlikely event that your order is lost during transit, please contact us, and we will work with the courier company to investigate and arrange for a replacement or refund.

International Shipping

Currently, we only offer shipping within India. We hope to expand our shipping options in the future to serve international customers.

Contact Us

If you have any questions or concerns regarding shipping or delivery, feel free to reach out to our customer service team at care@neelaya.in or +917568273455. We are happy to assist you!